Welcome to the Panda community!
We're thrilled that you're here to join us. We built this platform as a place for Forest users to meet each other in sessions, to share personal thoughts, feelings and stories and to support and learn from each other. And it's because of our amazing community members that we've been able to create a space where everyone feels respected and heard. We want to keep it that way, which is why we have a few simple rules to follow. By sticking to these guidelines, you're helping us keep this community a safe, supportive and welcoming place for everyone.
Here’s the summary if you don’t have time to go through our whole policy:
You, our amazing community, drive the action here. The more sessions you start and participate in, the greater your chances of finding the support you need, when you need it.Suicide and self-harm
While Panda is here to offer support, we can't provide medical or emergency services and we don’t replace therapy. We're a platform that's here to guide you in the right direction and connect you with the right care when you need it. But if you're in a high-risk situation, it's important to reach out to professional medical or emergency services directly, which are listed below. These helplines are available 24 hours a day, 7 days a week and offer specialised emergency services to help you in a time of crisis.
In the Forest, you are anonymous and you can be heard but not seen. It's almost impossible to be recognised, and that goes a long way to feeling safe. And while we encourage different opinions and robust debate, it’s important that all participants in every session value and respect the stories that are shared, and the feelings and thoughts that are expressed.
At Panda, the safety of our users comes first. Treat others in the Forest with dignity, respect, and an openness to learn. Do not make assumptions about identities or experiences, and be mindful of the space you take up. Use inclusive language, respect others’ privacy and confidentiality, and speak only from your own perspective. Take ownership of your impact, even if unintentional. The Forest should feel safe and welcoming to all - do your part to nurture a supportive, understanding community.Even when you’re anonymous, let your true self shine!
Even though you’ll be anonymous, integrity and honesty are such important values to carry with you on your journeys through the Forest. The Forest will be a much better place if we all act with integrity, purpose and generosity of spirit within it.
Everyone has a right to privacy, and we encourage you to protect your own privacy and the privacy of others. You are prohibited from sharing any personal information, such as addresses, phone numbers, or full names, unless you have permission to do so.Behavior and content that we don’t tolerate
All users are responsible for their own actions and the content they post on the app. By using the app, users agree to abide by these community guidelines and to take responsibility for their own behavior.
In the event of disruptive or inappropriate conduct, Panda reserves the right to block the user's access to engage in the session and can further restrict a user’s access to the Panda Platform temporarily or permanently depending on the severity of the conduct. Panda will make a reasonable effort to provide the user with a warning before taking this action, but this may not always be possible.
If you see something that violates our guidelines or that you think is inappropriate, please let us know at [email protected]. We're here to create a safe and positive community, and we need your help to do that.Creating a safe community
We will continue to proactively monitor for and take action against any extremely harmful content but day-to-day, maintaining a healthy supportive community is a shared obligation. The Forest succeeds when all feel safe, supported and understood and you play an important role in cultivating this environment. We therefore encourage all Panda users to be active participants in keeping the Forest a safe, welcoming space for all. Working together, we can ensure the Forest remains a place of understanding, growth and comfort for all our users. We appreciate you being an active part of our community!